Spanish Solutions

Dear Terri, thank you so much for your kind words and the 5-star rating! We are thrilled to hear you had such an excellent experience with the conveyancing process while selling your property. It was a pleasure working with you, and we truly appreciate the recommendation. Best of luck with everything! Kind Regards Spanish Solutions Team 

Hi Jason, thank you so much for the 5-star review! We are thrilled to hear that you’ve had such an excellent experience since joining us this year. Ana is a valued member of our team, and I will be sure to pass your kind words along to her—she will be delighted to know her hard work is appreciated. We look forward to supporting you throughout 2026 and beyond!

Dear Ola,

Thank you so much for your 5-star review!

We are delighted to hear that you were happy with the service regarding your Tourist License and NRA number. We are glad our team’s "quick replies" helped make the process smoother for you.

It was a pleasure assisting you, and we wish you the best of luck with your property and Tourist lets!

Best regards,

The Spanish Solutions Team

Hola Hamza, Muchísimas gracias por tu reseña de 5 estrellas. Nos alegra enormemente saber que estás satisfecho con nuestro servicio y que te has sentido bien atendido por nuestro equipo. Ha sido un placer ayudarte. ¡Un saludo de parte de todos en Spanish Solutions

Dear Neil,

Thank you so much for the 5-star review! We are thrilled to hear that you had such a positive experience with our team. Eva and Tracie are indeed highly knowledgeable and dedicated to providing efficient service, and we will be sure to pass your kind words along to them.

At Spanish Solutions, our goal is always to "get the job done" while making the process as smooth as possible for our clients. We truly appreciate your support and are glad you couldn't be happier with the results.

Best wishes,

Spanish Solutions Team

Buenos días Belén,
Agradecemos sinceramente que se haya tomado el tiempo de proporcionarnos su exhaustivo comentario sobre la reciente transacción de compra. Lamentamos profundamente leer sobre su gran decepción e insatisfacción con el servicio recibido.

Trasladaremos los elementos relativos a la inmobiliaria directamente a dicha compañía para su revisión y acción.

En Spanish Solutions, somos un equipo con un 85% de hablantes nativos de español, con el apoyo de hablantes de inglés, ruso y francés. Por lo que revisaremos la asignación de expedientes para esta gestión de compraventa para entender lo sucedido.

Lamentamos que el servicio no haya cumplido con el estándar que usted merecía. Valoramos sus comentarios para impulsar mejoras.

Atentamente
Spanish Solutions

Good morning Belén,
We sincerely appreciate you taking the time to provide your detailed feedback on your recent purchase transaction. We are deeply sorry to hear of your disappointment and dissatisfaction with the service you received.

We will forward the relevant information regarding the real estate agency directly to them for review and action.

At Spanish Solutions, our team is 85% native Spanish speakers, supported by English, Russian, and French speakers. Therefore, we will review the case assignments for this purchase to understand what happened.

We regret that the service did not meet the standard you expected. We value your feedback and will use it to drive improvements.

Sincerely
Spanish Solutions

Dear Dewi, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you experienced due to the delays surrounding your property purchase and subsequent concerns regarding a property rental license.

We want to address your comments transparently, clarifying the circumstances and the capacity in which our legal team supports client's.

Handover Cancellation
Regarding the 11th-hour cancellation of the property purchase, we deeply regret the disruption this caused. We must clarify that this cancellation was unfortunately made at the instruction of the seller’s legal representative. While this external factor was entirely outside of our direct control, we sincerely apologise for the resulting impact on your plans. We actively encourage clients to put a Power of Attorney (POA) in place, which authorises us to sign at the notary on a client’s behalf, removing the need for clients to be present. This is a very beneficial process, especially in the event of a last-minute cancellation, as only our legal team is impacted, and we can attend the rearranged appointment on your behalf.

Clarification on Our Role and Tourist License Guarantee
Our team is a legal services provider that assists many customers with tourist licence applications. We are not a Real Estate agency, so are not involved in property viewings, nor are we involved in any pre-contractual assurances made at that stage. Our team do not guarantee or confirm the possibility of a tourist license prior to taking on legal file. Only after knowing all the facts and speaking to the community of owners will we advise a client on the possibility of obtaining a tourist licence.

Mandatory Legal Requirements and Timeline
We are fully committed to helping clients applying for licenses, but as a legal services provider, we must navigate the mandatory legal requirements in Spain, which are designed to protect all parties. The current process is strictly dictated by Spanish regulations, which require AGM (Annual General Meeting) approval from the community of owners and a Community Certificate before we can submit a formal application to the Town Hall.

We have absolutely no control over the scheduling or operations of the community AGM. The community administrators are solely responsible for organising this yearly meeting and for inviting all owners to vote on community topics.

Since most communities hold only one AGM per year, this community vote is the critical first step that needs to be initiated by an owner, and the AGM timing dictates the overall timeline, a factor that is regrettably out of our direct control.

To note, crucially, the Community of Owners has the legal right to vote to either approve or ban tourist licenses, and this decision is completely outside of our control.

We are dedicated to supporting client’s through every required step, and we believe our team is working hard to advance your file, but the 1st step is a client receiving approval at an AGM, if no approval is in place we can not start the application process.

We are completely at your disposal, and we have contacted you directly to ensure clear communication and to outline the specific, actionable steps that need to be taken to move your application forward.

Sincerely,
Spanish Solutions

Dear Beverley, We are absolutely thrilled to receive your five-star review! Ten years is a wonderful milestone, and we are incredibly proud that Spanish Solutions has been able to provide you with invaluable help and assistance throughout that time. We will certainly be sharing this wonderful feedback with our entire team. Thank you so much for your high recommendation. We look forward to continuing to serve you for many years to come!

Thank you so much for this wonderful feedback, Alan and Lynn! We're absolutely delighted to hear that Eva and Carlota provided you with the professional help and guidance you needed. Taking the stress and strain out of the entire buying process—from NIE applications and conveyancing to Spanish Wills and utility setup—is exactly what we strive for at Spanish Solutions. We'll be sure to share your kind words with Eva, Carlota, and the entire team. We truly appreciate you taking the time to write a recommendation! We wish you all the very best as you settle into your new Spanish property.

Thank you for your kind feedback Jack.
We are pleased that Amanda and the Spanish Solutions team were able to assist you effectively through this complex legal process. Navigating such matters, particularly during difficult times, can be challenging, and we are glad we could provide the necessary support to your family. We will make sure your feedback is passed on to Amanda and team. Best Regards Spanish Solutions

Many thanks for your 5 star review Amber. Your lovely comments will be passed on to Amanda and the rest of the team. We understand how difficult it is to lose a loved one and have to deal with the administration in a foreign country. We are glad we have made this process as smooth as possible for you. We wish you all the best and should you need anything in the future, please do not hesitate to contact us.

Many thanks for your kind words and 5 star rating Danielle & Paul. We will pass your comments to Amanda, Pedro and the rest of the team.